Advice & support

What we actually do for you

We do not sell from this website and we do not hold stock. What we offer is the part that is usually missing: someone who knows one range properly and will talk you through it without a script.

01 — Our work

Four things, done properly

An independent distribution partner is not a shop assistant and not a nutritionist. Here is the honest boundary of what we do.

I

Orientation in the range

Five lines and seventeen products sounds small until you are the one choosing. We explain how the lines relate, what the daily routine is, and which products are add-ons rather than starting points.

Line overviewWhere to startWhat to skip
II

Straight product information

Form, timing, flavour, what the manufacturer publishes about it, and where to find the official nutrition facts. Attributed, not embellished — and never turned into a promise about your health.

Fact sheetsOfficial sourcesNo health claims
III

Support after the order

How to take it, what to do if a flavour does not suit you, how to handle a delivery question. The same contact person, not a queue number.

Same contactEN & DE
IV

Partner programme, explained

If the PM-International partner programme interests you, we explain how it is structured and point you to the official route — without earnings promises, pressure or a "team meeting" you did not ask for.

No income claimsOfficial route
02 — The boundary

And four things we do not do

Being clear about this saves everyone time — and it is the part most sites in this industry leave out.

No medical advice

We are not doctors or pharmacists. For anything involving a condition, a medication or a pregnancy, ask one — before you start any supplement.

No sales from this site

There is no basket here and no card form. Orders go through the manufacturer's official channel, which keeps your consumer rights where they belong.

No earnings promises

On the partner programme we describe the structure and nothing else. Anyone showing you income figures is telling you about their situation, not yours.

No other brands

No wholesale, no private label, no second range in the background. If FitLine is not the answer for you, we have nothing else to sell — and we will say so.

03 — How it goes

From first message to a decision you can defend

Step 01

Tell us the situation

A few lines by e-mail or through the form. What you are looking at, and what made you look.

Step 02

We narrow it down

Usually to the daily routine and nothing else. If a specialty product is genuinely relevant, we say which and why.

Step 03

You check the sources

We point you to the manufacturer's own product page and fact sheet. Read it before deciding, not after.

Step 04

You order, we stay reachable

Through the official channel. Afterwards you keep the same contact for anything that comes up.

What "no pressure" means in practice

No follow-up sequence, no countdown, no invitation to a call you did not ask for. If you go quiet, that is an answer and we treat it as one. If you come back in six months, the conversation picks up where it stopped.

04 — FAQ

Practical questions

What does the advice cost?

Nothing. We are a distribution partner, so our side of it is covered by the partner arrangement with the manufacturer, not by a fee to you. There is no consultation invoice and no minimum order attached to a conversation.

Do I have to buy something to ask a question?

No. A fair number of conversations end with "this range does not solve your problem", and that is a perfectly good outcome.

Can you recommend a product for a specific health problem?

No — and be careful with anyone who does. Food supplements are not medicines and may not be presented as treating, preventing or curing anything. For a health problem, the right address is a doctor or pharmacist.

In which languages can we talk?

English and German, both properly rather than through a translation tool.

How fast do you reply?

Usually within two working days. If something needs checking with the manufacturer first, we say so instead of guessing.

Trademark notice. FitLine®, NTC®, ProShape® and PM-International are trademarks or registered trademarks of PM-International AG. FPM Health Company Ltd is an independent distribution partner and claims no rights in these marks.

Health note. Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle, and nothing on this page is medical advice. If you are pregnant, breastfeeding, taking medication or managing a medical condition, speak to a doctor or pharmacist first.

Get in touch

Ask the question you actually have

Even if it is "is any of this worth it?". That one gets an honest answer too.